I'm sorry this happened. How long have you had Emma? If you are an adult collector and only display her, then this eye problem is a defect. E-mail american girl and let them know. They'll probably ask you to send a note that states the reason why she's there. Don't include any method of payment, and ask them to refund the shipping you payed when you send her to the hospital. (I think that's your best option, unless you want a new doll)